The following terms and conditions are valid between you and Lindsey Fontijn (Lindsey Fontijn; may be referred to as “us” and “we”) and apply to all use of and orders placed on Lindsey Fontijn website lindseyfontijn.com, and orders made by telephone, e-mail or by live chat with Lindsey Fontijn Customer Service team. Please note that Lindsey Fontijn does not guarantee that all products presented on the Website are in stock or are available for purchase. Lindsey Fontijn reserves its right to stop selling a product. Orders can only be placed by persons that are 18 years or older. Lindsey Fontijn reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Each purchase is subject to the Terms and Conditions in the version applicable at the date of submitting the order. Please inform yourself about the applying version of Terms and Conditions before submitting your order. Please note that the terms and conditions valid for your order is always the terms and conditions that you have read and accepted before you have placed your order and not a later version. You should keep a copy of these Terms and Conditions for future reference.
The language of the Terms and Conditions is English.
After submitting your order, we will send you an order confirmation e-mail with your order number, details of the product or products you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order.
acceptance and shipping confirmation
Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order and these Terms and Conditions. The shipping confirmation is our acceptance of your order. Please note that Lindsey Fontijn does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by e-mail. If we already have received payment for such product we will refund you the amount of the purchase.
Lindsey Fontijn’s goal is to describe the products at the Website as correctly as possible. However, please note that due to the color settings of your computer, the colours of the products shown in the pictures on the Website can differ somewhat from their actual colours. Natural stones are used therefore these will always look different then the one on the product photo’s. Lindsey Fontijn cannot be held responsible for any such discrepancy.
The prices and delivery costs shown on the Website include VAT. The prices and delivery costs shown on the Website may vary from time to time and Lindsey Fontijn is not bound by the price until Lindsey Fontijn has accepted the order by sending the shipping confirmation to you. The prices may also vary between the physical store and the Website. If you have placed an order and the price has changed before we have accepted your order (by sending you the shipping confirmation), we will notify you by e-mail about the price change and give you the option to place a new order with the new price or cancel the old order. If we are unable to contact you, your order will be cancelled. Lindsey Fontijn always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order we will refund you the amount of the purchase. The refund is made using the same payment method you used at the purchase. Please also note that Lindsey Fontijn may cancel the order even if it has been accepted by Lindsey Fontijn under the condition that you realize or should have realized that the price information was incorrect. The delivery costs are shown in connection with the shipping methods at the checkout stage.
Personalised products through printing of initials cannot be returned or refunded. Once the order has been sent by the customer and confirmed by Lindsey Fontijn, the customer will be informed via an order confirmation email. Once the order is processed and accepted, the customer will receive a shipping confirmation email. Personalised items may be delivered in a time slot indicated on the site which may be longer than regular delivery slots. Because of the clearly personalized nature of personalised products and the fact that they are produced specifically for the customer, they cannot be returned, refunded or exchanged. Similar, the customer does not have the right to cancel the order.
The following payments are accepted.
- Online banking
Pay by using direct online transfer from your bank account through Ideal.
When selecting the PayPal option, you will be directed to the PayPal site to “Log In” and review the amount shown before clicking “Pay Now”. Once this transaction is complete, you will then return to the Website.
- Gift Cards
When placing an order using a gift card as payment, the order can only be shipped to the same country as to where the gift card was issued. Lindsey Fontijn are unable to change the currency of the gift card, and it is always country specific. Gift cards purchased online cannot be used in store, and gift cards purchased in store cannot be used online. Gift cards are valid one year from the date when they were purchased.
information of the right of revocation
Right of Revocation
You are entitled to revoke this contract within 14 days without giving reasons. The revocation period is 14 days from the day on which you have, or a third person designated by you (other than the carrier) has, received the products. In order to exercise your right of revocation, you must inform us at by means of an unambiguous notification (e.g. through letter sent by post, fax or e-mail) of your decision to revoke this contract. You may electronically complete and submit the specimen revocation form provided on our website. This is, however, not compulsory. In oder to comply with the time limit for revocation, it is sufficient that you send the notification of the exercise of the right of revocation before the time limit for revocation expires.
consequences of revocation
If you revoke this contract, we are obliged to return to you, promptly but in no case later than within 14 days from the day on which we have received the notification of your revocation, all payments that we have received from you including the costs of delivery (except any additional costs that result from you having chosen a different method of delivery than the cheaper method offered by us). For such repayment, we will use the same means of payment that you have used for the initial transaction unless expressly agreed with you otherwise; in no case will we charge you any fees due to such repayment. We are entited to refuse repayment until we have recovered the products or you have evidenced that you have sent the products back to us, whichever occurs first. Your are obliged to send back or hand over the products to us promptly, but in no case later than within 14 days from the day on which you notified us of the revocation of this contract. The time limit is complied with if you send the products before the expiration of the 14 days’ time limit. You have to bear the direct costs of the reconsignment of the products. Any potential loss in value of the products will have to be compensated by you only if such loss in value is attributable to your handling of the products which is not necessary for the verification of their condition, quality or functionality.
shipping costs for reconsigning the products
Please note that you must pay the shipping cost for returning the products in accordance with your right of withdrawal and exchange and Lindsey Fontijn has no obligation to pay such costs.
returning the products
You can easily and conveniently handle the reconsignment of your purchased products as follows:
- place the item(s) in de original Lindsey Fontijn jewelry box before placing it in the shopping box.
- Place the item(s) in the original shipping box, or any other solid carton box.
- Close the box and tape it securely.
- Place the return information label and the already paid return shipping label on the box over the prior delivery information.
If you are shipping a faulty or damaged item, a refund will be given upon inspection of the item. A refund will not be given if the item has been damaged by the user or is reparable. We are first given the opportunity to repair your piece of jewelry or replace the item before a refund is given. If you are returning an item for refund or repair, *the item MUST be returned in either the original packaging or in a hard case to prevent crushing whilst in the post. Items that are incorrectly packaged and subsequently crushed in postage cannot be replaced. Items that have clearly been worn and damaged either deliberately or by accident are not considered faulty and will not be accepted.
If you receive defective products, please notify us immediately. According to the Civil Act you are entitled to complain about defective products within one year. However, you must always notify Lindsey Fontijn within a reasonable time after you have detected that the products are defective. If Lindsey Fontijn consider the products to be defective, Lindsey Fontijn will make a full refund including shipping costs.
copyright permission notice
Copyright in the documents provided in this site (including, without limitation, the trademarks of Lindsey Fontijn, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Lindsey Fontijn and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Lindsey Fontijn. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
For press inquiries, please view our contact pages.
You may purchase products on www.lindseyfontijn.com for personal use only and not for resale. By placing an order on www.lindseyfontijn.com, you certify that you are purchasing products for your own personal use and not for resale and that you accept the Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.
information on the website
Lindsey Fontijn cannot promise that the content of the site is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Lindsey Fontijn may, at any time, amend the content of the site. Although Lindsey Fontijn strives to display the correct texts, images and pricing on the site and online shop, errors may occur. Part of the services provided through the site are provided by third party operators. In situations where Lindsey Fontijn acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Lindsey Fontijn cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. Lindsey Fontijn cannot guarantee problem-free, uninterrupted, and secure access to the site.
The Website may contain links to other websites beyond our reach. We assume no liability for content or privacy practices of such sites.
violation of rules
Lindsey Fontijn reserves the right to seek all solutions available to us against violations of these Terms and Conditions, including the right to block access to the site.
Any damage liability of Lindsey Fontijn is excluded. Exempted from this exclusion are claims of the customer related to damages to health, body and mind, or damages resulting from a violation of material contractual obligations (cardinal duties), as well as the liability for other damages which are based on intent or gross negligence of Lindsey Fontijn, its representatives and vicarious agents. Material contractual obligations are obligations which are precondition to the successful performance of the contract and on the observation of which the customer can legitimately rely. In the event of a violation of material contractual obligations, Lindsey Fontijn’ liability is limited to the foreseeable and typical damage if such damage has been caused slightly negligent, unless a damage to health, body and mind is concerned. The limitations set forth above also apply for the benefit of the representatives and vicarious agents of Lindsey Fontijn if claims are made directly against them. The liability under the Product Liability Act remains unaffected. Lindsey Fontijn assumes no liability in case of force majeure such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. In case of force majeure, Lindsey Fontijn’ obligations will be suspended. The contract between you and Lindsey Fontijn can, in such cases, be partially or fully terminated by yourself or by Lindsey Fontijn.
If any part of these Terms and Conditions are held to be invalid or unenforceable, such determination shall not invalidate any other provision of these Terms and Conditions; instead the invalid terms and conditions shall be replaced with other terms in order to give effect to the commercial intentions of these Terms and Conditions.
1505 HN Zaandam
Version of the terms and conditions
The latest update of the Terms and Conditions of Lindsey Fontijn was made in December 2020.